eXp Realty Launches AI Help Chatbot


eXp Realty debuted Luna, its AI assist chatbot powered by ChatGPT and GPT-4. Luna is accessible to help brokers with duties, reply questions and supply assist for issues like producing experiences and setting appointments. AI is now additionally being integrated into the corporate’s web-based metaverse platform, which makes use of AI-based content material technology instruments to assist enhance productiveness and customise the metaverse expertise. 

The corporate additionally plans to leverage AI to enhance accessibility for deaf or blind customers and supply instruments that can improve assembly values by surfacing related content material throughout conversations. 

“Luna is our first step towards utilizing AI to empower brokers,” mentioned Glenn Sanford, founder and CEO of eXp Realty. “We created Luna in direct response to our agent NPS suggestions. We hear from brokers on a regular basis that this enterprise is 24/7, so that is one other means to offer assist in a means that helps drive our brokers’ companies.” 

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