Mitigate Threat With a Product Innovation Technique

Modern merchandise can result in elevated market share, better buyer loyalty, and diversified income streams. Most innovation efforts, nonetheless, include important danger of failure. Putting the client on the middle of the product innovation course of is essential, however many product managers wrestle to shift their mindset from designing services and products to designing buyer experiences.

I’ve spent greater than twenty years researching and making use of innovation methods to create person experiences that promote sustainable and significant progress. I first realized concerning the following framework within the Innovation Dash enterprise training course supplied by Part. This adaptation, which may be utilized in virtually any business, has allowed me to take a practical method to the growth course of. By making use of this product innovation technique, you’ll be well-positioned to:

  • Uncover latent alternatives for your enterprise inside your goal market.
  • Reframe buyer issues to design the correct resolution.
  • Higher perceive your clients.
  • De-risk and prioritize innovation concepts.

Figuring out Product Growth Threat

Chances are you’ll be accustomed to the Ansoff matrix, a grid-style planning device that plots out the sorts of progress that come up from new and current product growth and enlargement into new and current markets.

An Ansoff matrix showing types of growth that arise from product development and market expansion.

I additionally discover the matrix useful for visualizing innovation methods and evaluating danger degree. Right here’s what every quadrant represents:

  • Market Penetration = Low Threat
    Enhance by optimizing an current product for an current market.
  • Product Growth = Medium Threat
    Improve by providing a brand new product to an current market.
  • Market Growth = Medium Threat
    Broaden by launching an current product in a brand new market.
  • Diversification = Excessive Threat
    Diversify by creating a brand new product for a brand new market.

The Product Innovation Framework in Motion

After you have reviewed the doable progress paths together with your workforce, use this four-stage framework to information your product innovation course of:

  1. Perceive buyer issues.
  2. Design an answer.
  3. Prioritize new concepts.
  4. Experiment and take a look at.

These steps will make it easier to and your workforce determine new alternatives and create new experiences whereas avoiding the pitfalls that may lead innovation initiatives astray. To see the framework in motion, we’re going to look at how fictitious airline firm InnovateAir may leverage it to drive innovation as a part of a progress technique.

Perceive Buyer Issues

InnovateAir’s product managers started by segmenting the market primarily based on traveler varieties: leisure vs. enterprise. A sound segmentation technique should seize key variations in buyer habits and wishes.

Leisure Traveler

Enterprise Traveler

  • Represents 88% of vacationers and 25% of revenue
  • Extra price-sensitive
  • Much less time-pressed
  • Represents 12% of vacationers and 75% of revenue
  • Much less price-sensitive
  • Extra time-pressed

InnovateAir’s product managers decided that enterprise vacationers are keen to pay extra as a result of they’re usually time-pressed (and utilizing the corporate bank card)—so this section has the most effective potential for progress. Additional market analysis signifies that enterprise vacationers are most involved about flight delays, incomes loyalty factors, seat availability, ease of journey to and from the airport, and the pace of airport safety.

Curiosity is a product supervisor’s finest ally: You will need to attain out and discuss to as many potential clients as doable to grasp their views, what they’re attempting to realize, and the limitations they wish to overcome. InnovateAir’s product managers performed a number of interviews with enterprise vacationers and recognized the completely different jobs-to-be-done (JTBD) utilizing a internet of abstraction method. They then analyzed the first JTBD, which is flying from Metropolis A to Metropolis B.

Business travelers want to fly because it is efficient, safe, and pleasant. Barriers are the other flight activities, cost, and delays/cancellations.

By delving deeper and asking “Why,” product managers can perceive the practical, social, and emotional outcomes of the person expertise. This train pinpointed three foremost explanation why enterprise vacationers need to fly: Flying is environment friendly, protected, and often nice. It discovered the 4 foremost limitations for enterprise vacationers to be price, stress, lack of productiveness, and flight delays or cancellations.

Based mostly on this train, InnovateAir’s product managers can hypothesize that the first JBTD for a enterprise traveler is to fly from Metropolis A to Metropolis B in essentially the most hassle-free, environment friendly, and productive method doable. 

Design a Answer 

Step one in designing an answer is to grasp how your present providing matches within the general person journey. Typically, your services or products is simply half of the general person expertise. For InnovateAir, the traveler’s journey contains the flying expertise in addition to related actions equivalent to reserving, attending to the airport, and clearing airport safety. Audit your buyer’s wider journey to search out gaps that present alternatives for innovation that notice clear advantages.

The user journey spans booking, travel to the airport, check-in, navigating the airport, waiting to board, flying, arrival, and leaving the airport.

For InnovateAir, the journey audit recognized that completely different suppliers serve the person throughout their journey however there’s restricted information-sharing amongst them, so alternative exists to combine floor and flight transportation extra carefully. This might provide the client a extra seamless end-to-end journey expertise that may optimize productiveness and cut back stress.

Carry out a competency audit to take inventory of your group’s capabilities and belongings. Consider methods you’ll be able to repurpose these to develop new options or experiences. That is what it seemed like for InnovateAir:



  • Robust logistics capabilities and entry to real-time flight data
  • Observe file of building partnerships with complementary suppliers (rental automobile firms, lodges, and so on.)
  • Rising InnovateAir Loyalty community buyer base (100 million+)
  • Digital platform (app and web site) and engineering expertise
  • Ride-share app integration: Share real-time flight data to streamline attending to and from the airport.
  • InnovateAir Loyalty community: Allow clients to study from each other and maximize journey effectivity by sharing their experiences.
  • Curated journey packages: Leverage AI methods equivalent to collaborative filtering to permit enterprise vacationers to get essentially the most out of their journey finances.

this via the Ansoff matrix lens, these concepts every fall into a unique quadrant. Trip-share app integration can be market penetration (low danger); the Loyalty community can be product growth (medium danger); curated journey packages can be diversification (excessive danger).

Prioritize New Concepts

Prioritize the expansion alternatives by performing an evaluation utilizing the RIME (attain, affect, monetization, and energy) framework. For InnovateAir, all three concepts have broad attain and affect by way of the buyer worth proposition. The variations are within the monetization potential and the hassle required.

A buyer loyalty community may very well be an important function, however implementing a social media platform can be difficult as a result of knowledge privateness laws and the engineering experience wanted. Curated journey packages are additionally a compelling thought, and the switching prices to assemble InnovateAir-recommended packages on aggregator websites equivalent to Expedia or Hotwire are low; nonetheless, vacationers would then have alternatives to search out even decrease costs for a similar packages on aggregator websites, and this may dilute the income potential and affect general monetization.

The most effective thought seems to be ride-share app integration, as a result of its broad attain, affect, capability to monetize, and the average effort and value required to develop and launch. It’s also the bottom danger. That is the expertise that InnovateAir’s product managers determined to prioritize and take a look at first.

InnovateAir’s product managers analyzed the assumptions and proof for this expertise utilizing the RIME framework:


Key Assumptions and Sizing


InnovateAir enterprise vacationers: 16.8 million per 12 months
Whole journeys: 230 million per 12 months
Present ride-share uptake: 70%
Whole addressable market: 160 million journeys per 12 months


Better enterprise traveler satisfaction with a extra optimized end-to-end expertise
Anticipate 75% uptake from enterprise vacationers by 12 months 5


Common value per journey: $62
Whole potential yearly spend by InnovateAir enterprise vacationers on ride-sharing journeys: $10 billion
Willingness to pay for ride-sharing is obvious
5% extra fare for the built-in expertise is an inexpensive speculation


Value = growth prices + advertising prices + partnership allowance prices
Key danger: Uber/Lyft willingness to companion

Utilizing the outcomes, InnovateAir product managers developed a speculation that when integrating ride-share apps with dwell airport data by way of the app, clients can be keen to pay an additional 5%, with a present common spend of round $62 per experience. The product managers thought of this to be an inexpensive assumption that may very well be examined by working with ride-sharing firms and conducting an A/B take a look at in a goal market. The elevated spend per experience was a gorgeous proposition that may very well be shared between InnovateAir and the respective ride-sharing firms. The general income alternative primarily based on the present penetration of airport ride-share journeys made by InnovateAir’s enterprise vacationers translated right into a wholesome approximation of $1.5 billion over 5 years.

Experiment and Check

An awesome device for de-risking innovation is testing. Product groups can run easy, low-cost experiments to take a look at their hypotheses with clear and goal standards.

The InnovateAir product workforce designed a take a look at concentrating on InnovateAir Loyalty enterprise vacationers within the US with an intra-state vacation spot to see if they’d e book their airport ride-shares utilizing the InnovateAir app moderately than Uber or Lyft. They created the flexibility to e book a ride-share on the level of check-in for departing and arriving flights, and built-in this with dwell flight, airport, and site visitors data. A profitable end result can be 25% of vacationers utilizing the function, and greater than 50% utilizing it for all their floor transportation wants.

Give attention to the Buyer Expertise

To unlock new progress alternatives, at present’s most revolutionary firms don’t focus completely on the merchandise they promote, however moderately on the client expertise. By following the product innovation framework laid out right here, your product workforce can determine a solution to handle key ache factors in your current market that may drive extra income, enhancing your general choices. Leveraging this framework mitigates the danger concerned with revolutionary product growth, making certain new merchandise are aligned with enterprise wants and capabilities and have sturdy ROI potential, all whereas providing a brand new, helpful buyer expertise.

Be aware: Any references to Uber and Lyft are made purely within the context of this fictitious case examine for instance some extent. The writer has no data of any such business initiatives on the a part of these ride-sharing firms.

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