Rightpoint, a Genpact Firm, Introduces ‘Whole Expertise’ Method to Assist Enterprises Meet AI’s Speedy Adoption and Different Altering Market Dynamics


Rightpoint leverages deep understanding of buyer, worker, and product experiences to assist rework how individuals, expertise, and enterprise work together

CHICAGO, IL – Rightpoint, a worldwide expertise chief and Genpact firm, has launched a brand new method to assist its shoppers navigate ever-evolving market dynamics, together with the fast adoption of synthetic intelligence (AI).

Expertise isn’t a single touchpoint, it’s a holistic journey that spans throughout the entrance, center, and again workplace, and all of the people who find themselves concerned in that journey. The explosion of generative AI (GenAI) is altering the panorama for a way organizations and their manufacturers will function. Whole Expertise acknowledges that buyer, worker, and product experiences are inextricably linked to total success. Organizations and types that leverage knowledge insights, expertise excellence, and human interventions – and acknowledge how every side of expertise impacts the opposite – will drive aggressive benefit over the subsequent decade.

“Financial headwinds, the fast adoption of AI, and a plethora of expertise and knowledge selections, a altering labor market, all these challenges complicate the choices corporations should make, and the dangers are excessive for enterprise leaders,” mentioned Melissa O’Brien, Govt Analysis Chief, HFS Analysis. “On high of that, corporations should now serve a broad stakeholder ecosystem of consumers, staff, companions, suppliers, regulators, and so forth. They should work seamlessly with the large ecosystem of communities they’re entwined with, and guarantee they meet every neighborhood’s values and expectations. Rightpoint’s method to Whole Expertise and being a part of Genpact helps enterprise leaders to judge and drive the expertise they want via the group, to ship so as to create larger alternatives for development and ROI.”

“From discussions with our shoppers, they’re in search of end-to-end experiences, constant via the entrance, center, and again workplace,” mentioned Ronald Shamah, Rightpoint’s Chief Govt Officer. “The progress and adoption of GenAI has elevated each the urgency and alternative for an expertise led method. Specifically, the significance of the human expertise inside this tempo of change. We have now at all times believed every side of expertise impacts the opposite – you’ll be able to’t ship an awesome buyer expertise with out a nice worker expertise, or glorious product design. Rightpoint’s deep understanding of individuals, expertise and the measurement and ROI that enterprise needs to see means we’re nicely positioned to make Whole Expertise a actuality within the age of GenAI.”

Rightpoint has helped quite a few world manufacturers, corresponding to Cox Communications and Outrigger ship experiences that rework how individuals work together with their enterprise.

“Growing a Whole Expertise all through your group makes excellent sense. Give staff the fitting instruments, and they’re going to ship a greater buyer expertise. Give them subpar instruments, and your buyer expertise will undergo. We consider that empowering our

staff with a sooner, extra highly effective, extra personalised expertise will allow them to ship a extra environment friendly, responsive, and finally worthwhile buyer expertise,” mentioned Jamie Stokes, Director Digital Communications, Cox Communications

“Outrigger’s journey with Rightpoint to embracing digital transformation has allowed us to seamlessly join with our company, personalize their experiences, and keep forward within the ever-evolving hospitality trade. We’re grateful for the collaboration with Rightpoint and Optimizely, which resulted in a state-of-the-art web site that delivers Outrigger’s iconic model positioning on-line whereas additionally enhancing our connectivity to expertise platforms,” mentioned Sean Dee, Govt Vice President and Chief Industrial Officer, Outrigger.

Study extra about how Whole Expertise is remodeling how individuals, expertise, and organizations work together, creating experiences that drive development and ship demonstrable outcomes at Rightpoint.com.

About Rightpoint

Rightpoint, a Genpact firm, is a worldwide expertise chief. Over 700 staff throughout 12 places of work work with shoppers to drive development by delivering experiences that rework how individuals, expertise and companies work together. We name this Whole Expertise. Our various groups lead with empathy, knowledge and creativity—at all times in service of expertise. From whiteboard to roll-out, we assist our shoppers embed expertise throughout their operations from entrance to again workplace to speed up digital transformation via a human-centric lens. For extra info, go to rightpoint.com and join with us on LinkedIn, Twitter, Fb and Instagram.

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