Utility Warehouse / Ranked #10 on DSN World 100 Checklist


Utility Warehouse, which is owned by Telecom Plus (TEP), operates within the important house companies market in the UK. As the one multiservice utility supplier within the nation to supply prospects power, broadband, cell and insurance coverage, Utility Warehouse serves a rising buyer base of greater than 800,000 households.

Andrew Lindsay, Utility Warehouse Co-CEO

This development has resulted in Utility Warehouse being honored as a DSN Bravo Worldwide Progress Award winner for the service sector. That is awarded to the worldwide direct promoting firm with the best income development year-over-year in each product and repair classes.

Bundling companies is Utility Warehouse’s key differentiator and permits prospects to avoid wasting money and time by collating many companies into one single month-to-month invoice, eradicating the trouble of a number of accounts, passwords and interactions with suppliers.

This wide-reaching impression is a pointy distinction from the corporate’s humble beginnings. Based in 1996 as Telecom Plus, the corporate initially operated from a pub in Henley-on-Thames simply exterior London. In 1997, it launched its flagship product, the Good Field, which plugged into telephone sockets and routed calls to networks at a less expensive price. In 2002, the corporate based Utility Warehouse to additionally cowl its power, broadband and phone companies.

The corporate continued to broaden in reputation and development and was quickly listed on the London Inventory Trade and have become a constituent of the FTSE 250 Index.

Document Yr of Progress

Within the monetary 12 months 2023, buyer numbers elevated by 157,000 to 887,000 and repair numbers by 533,000 to 2.8 million. This development was achieved organically and is a noteworthy accomplishment in and of itself. However this development is all of the extra astonishing, contemplating this development occurred in just one nation. Right this moment, the corporate ranks tenth on the DSN World 100 record.

Increasing Financial savings and Decreasing Influence

The corporate’s philanthropic efforts are led by the UW Basis, which vegetation a tree on behalf of each buyer who indicators as much as reap the benefits of all the corporate’s service choices. To this point, the corporate has planted greater than 117,500 bushes, a feat the corporate describes in British phrases because the equal space of 73 Wembley Stadium pitches and is an funding over time that has helped take in greater than 32,000 tons of carbon dioxide.

This philanthropic focus has additionally led the corporate to match all cash raised for deprived communities near its places of work in London, Bolton and Bournemouth, in addition to supply a Heat Dwelling Low cost to susceptible prospects and signal language companies for the listening to impaired.

Utility Warehouse has additionally expanded its financial savings alternatives for patrons with the UW Cashback Card, which provides prospects as much as 10 p.c cashback after they use the cardboard by means of this system’s taking part retailers and one p.c on all different expenditures after they subscribe to all their companies by means of UW. Cashback earned is then utilized as credit score to the shopper’s UW invoice. Greater than 300,000 cardholders have already signed as much as save by means of this program.

“We dwell in a world the place the nine-to-five job is not the norm and extra individuals are in search of methods to prime up their wage; discover extra versatile methods of working; and beat the cost-of-living disaster,” stated Andrew Lindsay, Utility Warehouse Co-CEO. “Up and down the UK, increasingly individuals are turning to aspect hustles and second jobs to make ends meet, be taught new expertise and pursue their passions. At Utility Warehouse, we now have lengthy believed within the energy of entrepreneurship and serving to folks get on in life. Greater than 25 years in the past, we launched our distinctive word-of-mouth companion mannequin and since then, it has enabled tens of 1000’s of individuals to start out their very own enterprise and earn a second revenue round their principal job, different commitments or the college run.”

DSN congratulates Utility Warehouse on its phenomenal 12 months and Bravo Worldwide Progress award.


From the June 2023 challenge of Direct Promoting Information journal.

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